Terms and Conditions

Airbrush Artwork Terms & Conditions

Alison Arts
Heddon Greta, NSW 2321
ABN:
881 258 851

Our Terms and conditions and contract for work

Below is a copy or our terms and conditions, upon any application for work to be carried out this is our contract that you will be entering  into. We feel that it benefits both, us as a company and you as a customer; a copy of these terms can be supplied or downloaded.  Only after a deposit is received will commencement of work be made. These terms may be changed at any time without notice or prejudice.  Please ensure that you download your copy or ask for a copy when placing your order.

ALISON ARTS TERMS AND CONDITIONS

12 month guarantee, terms and conditions apply

Quotes

Before any work begins on any item to be painted, a rough quote will be given, either through our website or in writing. Quotes do not include postage in either direction and are a rough estimate only. Once item is delivered to Alison Arts, the actual final art is discussed and we can give a more accurate quote. Any repair, additional bodywork, fabrication, and the like, if not specifically discussed during initial quote process, will (if required) be added to the final total.

Fuel tank preparation

All petrol must be drained from petrol tanks before delivering to us. All new tanks must be sealed.

Pop up petrol caps

The pop up petrol caps that are popular in the industry today are a paint liability. Due to the design, paint seals are easily broken. Alison Arts takes extra care to completely seal all exposures on these petrol caps, but cannot be held responsible for bubbling and chipping of paint around the opening or on the cap itself. If you choose to use one of these caps, please take extra care at the petrol pump to ensure that the nozzle does not touch the paint. Absolutely any nick or chip in the paint around the opening or on the cap will allow petrol or petrol fumes to work their way under the finish, resulting in bubbling and chipping.  Alison Arts is not responsible for paint damage of any kind due to the use of pop up petrol caps.

Helmets

Alison Arts will not be responsible for any labelling or racing scrutineering on any helmets, this lies with the customer.

All stickers and labels will be removed prior to painting unless  otherwise arranged. Please check with your helmet rep before committing to the paintwork, if your helmet is legal for the purpose that it is intended there will be a stitched in tag or label on the inside of the helmet.

 Payments

A deposit of up to 1/3 of total or $100 is due to begin work. The balance of the total bill is due prior to postage or collection. Absolutely no paintwork leaves the premises without full payment. A final balance will be given when possible at least 2 days before paint is ready for collection. Payment can be made with cash, credit card, paypal or bank transfer. All bank transfers must have cleared in our bank account before any job is collected or posted.

Limitation of Liability

Once posted/collected from Alison Arts, the condition/whereabouts of the item is beyond our control and we will not take any responsibility for loss or damage. We are not responsible for any change of heart after the paint/artwork is complete. We insist that you thoroughly check your item/s onsite before any payment is made.  No item will be posted/handed over if not approved by the customer and agreed to be ready for collection or postage. A paint job is considered complete when the final clear coat has been applied. Alison Arts shall not at any time be held liable for any damages incurred to a customer’s item as a result of its use, not held liable for personal injury inflicted while wearing any products purchased or products painted by Alison Arts. Any damage that occurs to the item due to the nature of its use will be the sole responsibility of the customer or manufacturer, Alison Arts shall not at any time be held liable.

Returns and refunds

Since all artwork from Mad Alice is custom, we cannot accept returns on any products once they have been shipped or collected.  If the item that arrives by post does not appear to be the same as the one approved for postage, we will do what is needed to rectify this problem. Refunds are offered only if your item has not yet been painted or after a reasonable number of attempts to resolve any artwork issues by Alison Arts have failed.

Timeline

Typical turnaround time is 1 – 8 weeks*. Complex artwork, excess bodywork/fabrication and paint ordering times will affect turnaround. An estimated time frame will be given, We will always do our best to complete the job within the estimated turnaround given, however there is no guarantee as to how long a job will take unless a rush fee is paid. *Rush Fee – any job that needs to be completed outside the normal production time, or that requires overtime hours, will be charged a rush fee of at least 30%

Storage Fees / Abandonment

Paint work is expected to picked up and paid in full upon completion. Any job that is not picked up or paid in full and shipped within 7 days of completion is subject to a weekly storage fee of up to 10%.  Any job left unclaimed for 90 days will be considered abandoned and will become the property of Alison Arts.

Shipping/delivery

Mad Alice is not responsible for postage charges in either direction. All postage charges incurred will be billed to the client. Alison Arts shall not be liable for any damages incurred during shipping. Alison Arts reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. Paint must be dry and completely cured to ship. Absolutely no paint will be despatched until it has reached a full cure.

Limited Warranty

Our limited warranty covers product defect and paint malfunction due to preparation errors only, for the duration of 12 months. We do not cover damage to paint due to improper maintenance, riding wear, weather conditions, or petrol cap chipping and bubbling issues, this happens to manufacturer’s paintwork. We do not warranty paint on any bodywork that was not outsourced by us. if you have had any repair work or fabrication work done by a third party or yourself, Alison Arts cannot be held responsible for faulty craftsmanship of any sheet metal or filler work and is not responsible for damage to paint or bodywork caused by cracking or malfunction of sheet metal or improper mounting (i.e. fender bubbles) or any third party faulty craftsmanship

Acknowledgement

At Alison Arts we guarantee the artwork that we provide. If there is a defect in your artwork, or you are unsatisfied with the artwork you receive, we’ll be more than happy to discuss with you how we can make it right. However due to the nature of custom artwork, and the fact that a real, live, human artist with their own style and preferences hand paints each airbrush order, there will be differences to any reference pictures you have provided and there may be small imperfections that would not occur if you had the artwork printed with a machine.

We also may make changes as we see fit to improve the quality and appearance of your designs. After all, you are ordering custom artwork!

At Alison Arts, quality is our number one concern. These terms and conditions exist to ensure that your paint job gets the care and attention that it deserves.

Terms and warranties for:

www.madalice.com.au | www.madalicecustom.com.au | www.alisonarts.com.au

Guarantee

 All goods are guaranteed in accordance with our standard terms and conditions.